Terms & Conditions
Care Skills Training Ltd (the “Service Provider”) provides health and social care, first aid and health and safety training services to business clients. The Service Provider has reasonable skill, knowledge, and experience in that field. These Terms and Conditions shall apply to the provision of services by the Service Provider to its clients.
1. Provision of the Services
1.1 The Service Provider shall provide the Services with reasonable skill and care, commensurate with prevailing standards in the Health and Social Care, First Aid and Health and Safety training sector in the United Kingdom.
1.2 The Service Provider shall act in accordance with all reasonable instructions given to it by the Client provided such instructions are compatible with the specification of Services provided in the Agreement.
1.3 The Service Provider shall be responsible for ensuring that it complies with all statutes, regulations, byelaws, standards, codes of conduct and any other rules relevant to the provision of the Services.
1.4 The Service Provider shall use all reasonable endeavors to accommodate any reasonable changes in the Services that may be requested by the Client, subject to the Client’s acceptance of any related reasonable changes to the Fees that may be due as a result of such changes.
2. Client’s Obligations
2.1 The Client shall use all reasonable endeavors to provide all pertinent information to the Service Provider that is necessary for the Service Provider’s provision of the Services.
2.2 In the event that the Service Provider requires the decision, approval, consent or any other communication from the Client in order to continue with the provision of the Services or any part thereof at any time, the Client shall provide the same in a reasonable and timely manner.
2.3 If any consents, licenses or other permissions are needed from any third parties such as landlords, planning authorities, local authorities or similar, it shall be the Client’s responsibility to obtain the same in advance of the provision of the Services (or the relevant part thereof).
2.4 If the nature of the Services requires that the Service Provider has access to the Client’s home or any other location, access to which is lawfully controlled by the Client, the Client shall ensure that the Service Provider has access to the same at the times to be agreed between the Service Provider and the Client as required.
2.5 Any delay in the provision of the Services resulting from the Client’s failure or delay in complying with any of the provisions of Clause 3 of the Agreement shall not be the responsibility or fault of the Service Provider.
3. Fees, Payment and Records
3.1 The Client shall pay the Fees to the Service Provider in accordance with the provisions of the Agreement.
3.2 The Service Provider shall invoice the Client for Fees due in accordance with the provisions of the Agreement.
3.3 Invoiced amounts shall be paid within 7 days from the date training takes place or 30 days from the dates of invoice, whichever is sooner. In the event of multi day training courses the full balance shall be paid 7 days from the earliest date of training unless otherwise agreed. The supplier is entitled to charge for late payments as per condition.
3.4 Late payments could be charged at a rate of £10 for every business day that the invoice remains unpaid, up to a maximum of 60 days.
4. Confidentiality
4.1 Each Party undertakes that, except as provided by sub-Clause 7.2 of the Agreement or as authorised in writing by the other Party, it shall, at all times during the continuance of the Agreement and for 1 year after its termination: 4.1.1 keep confidential all Confidential Information;
4.1.2 not disclose any Confidential Information to any other party;
4.1.3 not use any Confidential Information for any purpose other than as contemplated by and subject to the terms of the Agreement;
4.1.4 not make any copies of, record in any way or part with possession of any Confidential Information; and
4.1.5 ensure that none of its directors, officers, employees, agents, sub-contractors or advisers does any act which, if done by that Party, would be a breach of the provisions of sub-Clauses 7.1.1 to 4.1.4 of the Agreement.
4.2 Either Party may: 7.2.1 disclose any Confidential Information to:
4.2.1.1 any sub-contractor or supplier of that Party;
4.2.1.2 any governmental or other authority or regulatory body; or
4.2.1.3 any employee or officer of that Party or of any of the aforementioned persons, parties or bodies; to such extent only as is necessary for the purposes contemplated by the Agreement (including, but not limited to, the provision of the Services), or as required by law. In each case that Party shall first inform the person, party or body in question that the Confidential Information is confidential and (except where the disclosure is to any such body under sub-Clause 4.2.1.2 or any employee or officer of any such body) obtaining and submitting to the other Party a written confidentiality undertaking from the party in question. Such undertaking should be as nearly as practicable in the terms of Clause 4 of the Agreement, to keep the Confidential Information confidential and to use it only for the purposes for which the disclosure is made; and
4.2.2 use any Confidential Information for any purpose, or disclose it to any other person, to the extent only that it is at the date of the Agreement, or at any time after that date becomes, public knowledge through no fault of that Party. In making such use or disclosure, that Party must not disclose any part of the Confidential Information that is not public knowledge.
4.3 The provisions of Clause 4 of the Agreement shall continue in force in accordance with their terms, notwithstanding the termination of the Agreement for any reason.
5. Costs
Subject to any provisions to the contrary each Party shall pay its own costs of and incidental to the negotiation, preparation, execution and carrying into effect of the Agreement.
6. Relationship of the Parties
Nothing in the Agreement shall constitute or be deemed to constitute a partnership, joint venture, agency or other fiduciary relationship between the Parties other than the contractual relationship expressly provided for in the Agreement.
7. Severance
In the event that one or more of the provisions of the Agreement and/or of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provision(s) shall be deemed severed from the remainder of the Agreement and/or these Terms and Conditions. The remainder of the Agreement and/or these Terms and Conditions shall be valid and enforceable.
8. Dispute Resolution
8.1 The Parties shall attempt to resolve any dispute arising out of or relating to the Agreement through negotiations between their appointed representatives who have the authority to settle such disputes.
8.2 Nothing in Clause 8 of the Agreement shall prohibit either Party or its affiliates from applying to a court for interim injunctive relief.
8.3 The decision and outcome of the final method of dispute resolution under Clause 24 of the Agreement shall be final and binding on both Parties.
9. Certification
9.1 All certificates are valid for a period of one year unless otherwise stated.
9.2 Certificates will be released to the client only upon receipt of full payment.
9.3 Certificates will be delivered electronically in PDF format, physical certificates can be supplied on request.
9.4 The provider reserves the right to charge an administration fee of £5 for each lost certificate requiring replacement.
Rescheduling & Cancellation
We would like to offer the “cooling off period” as is your right as a consumer, therefore should you need to use this “cooling off period” to cancel or amend your booking, please put this into writing within 7 days of the date of booking to info@careskillstraining.co.uk. All cancellations must be acknowledged in writing by Care Skills Training. Please note that if you do not cancel in writing and/or do not attend, fees already paid will not be refunded or transferable and any outstanding invoices will still be due. In order for Care Skills Training to continue offering high quality training at a low-cost fee, any cancellations made outside of the 7 day cooling off period, a charge of 100% order value will be made payable to Care Skills Training. If a cancellation or amendment is made within 7 days prior to the course date (irrespective of when the course was booked), a charge of 100% order value will be made payable to Care Skills Training. In the event that Care Skills Training needs to reschedule a public training course, at least 7 days’ notice will be given, and a new date will be provided and delegates will be transferred to the new date at no further cost. If the new date offered is not suitable, then the place/s may be transferred to an alternative course within the same location. Care Skills Training reserve the right to at any time to change the date of a or to cancel it altogether if they deem it necessary for any reason or cause beyond the control of Care Skills Training, such as adverse weather conditions, tutor illness, road traffic accidents etc. An alternative date will be provided at the earliest opportunity at no further cost.
It is the responsibility of the delegates attending the Public Courses to ensure adequate travel time to the venue is considered in case of traffic delays, accidents, adverse weather conditions, etc. Delegates who arrive late to a public course may be informed by the Tutor that they cannot attend the remainder of the session as they have missed vital information from the beginning of the session. In this instance, the place secured is still payable in full inclusive of VAT as per the Invoice and payment terms.